Returns & Exchange Policy

We want every piece to fit well and make you happy. If something isn’t right, here is how exchanges and returns work at Callia Couture. This policy follows the Kingdom of Bahrain’s Consumer Protection Law (Law No. 35 of 2012) and does not limit any of your rights under it.

Exchange within 7 days

• You can exchange a piece for another size, colour or item within 7 days of purchase, or of delivery for online orders.
• The piece must be unworn, unwashed and in its original condition, with its original tags and packaging.
• Please bring the invoice or tell us its number. We can also find it with your mobile number.
• If the new piece costs more, you pay the difference. If it costs less, the difference is kept as store credit.
• This applies to discounted pieces too.
• For a change of mind we offer an exchange or store credit. We don’t refund in cash for a change of mind.

Defective, damaged or wrong items: 15 days

• If a piece has a manufacturing defect, arrives damaged, or is not what you ordered or what was described, you can choose an exchange or a full refund within 15 days of receiving it.
• This costs you nothing. We cover any delivery in both directions.
• Please contact us with the invoice number and a photo showing the problem.

What we can’t accept

• Pieces that have been worn, washed, altered or damaged after purchase.
• Pieces whose original tags have been removed, unless the piece is defective.
• Change-of-mind exchanges after the 7 days.

Online orders and delivery

• Please check your order when it arrives and tell us straight away if anything is missing, damaged or wrong.
• To exchange, bring the piece to our boutique in Diraz, or we can collect it and deliver the new one for the usual delivery fee (free to the areas near Diraz).
• The original delivery fee is refunded only when the piece is defective, damaged or wrong.

Refunds

• Refunds are made the way you paid: cash purchases in cash at the boutique, and card or BenefitPay payments back to the same card or account.
• Cash-on-delivery orders are refunded in cash at the boutique, or by bank transfer or BenefitPay.
• We complete refunds within 7 working days of receiving the returned piece.

How to exchange or return

• Visit Callia Couture at 3857, Diraz, Kingdom of Bahrain, every day from 4:00 to 10:00 PM.
• Or call us, or message us on WhatsApp, on +973 3445 6168 with your invoice number.

Your rights

Nothing in this policy limits your rights under the Kingdom of Bahrain’s Consumer Protection Law. If you are not satisfied with how we handled a request, you can contact the Consumer Protection Directorate at the Ministry of Industry and Commerce on 17007003.